Terms of service

The service

SmartTap provides a physical NFC stand plus a software platform for collecting Google reviews, running a digital loyalty programme, and messaging your customers — operated by Henrique Pasquetto, Dublin, Ireland. By creating an account you agree to these terms.

Trial, billing and cancellation

• Every plan starts with a 30-day free trial. No credit card is required to start.
• Subscriptions are billed monthly (or annually, with two months free) through Stripe, in euro, at the price shown at signup.
• Your subscription price is locked at the level you signed up on. If you're on a founding-member rate, it's yours for as long as you keep the subscription.
• No long-term contracts. Cancel from your dashboard at any time — access runs to the end of the paid period, and no further charges are made.
• The one-time setup fee covers your custom-printed stand and onboarding. It's non-refundable once the stand has shipped — we always confirm the ship date before charging.

The stand (hardware)

• The stand is yours — it's covered by the setup fee, not rented.
• If a stand arrives damaged or its NFC tag fails within 12 months of normal use, we replace it free of charge.
• The stand only works with an active SmartTap subscription; the NFC link points at our platform.

Your data, your customers

• Customer data collected through your stand belongs to your business. We process it on your behalf (see the Privacy policy for the controller/processor split).
• Export is one click from the dashboard (CSV). Deleting a customer record is immediate.
• If you cancel, you can export everything first. We delete your tenant data after closure, subject to legal retention obligations.
• You're responsible for using the messaging features lawfully — only contact customers who opted in, and honour unsubscribes. SmartTap enforces consent flags automatically, but the messages you send are yours.

Fair use

• Don't use SmartTap to send spam, mislead customers, or incentivise fake reviews. Google's review policies apply — we help you ask happy customers for honest reviews, nothing else.
• Don't attempt to break, overload, or reverse-engineer the service.
• Plan limits (customer counts per plan) are shown on the pricing page; we'll tell you well before you hit one.

Service availability and liability

• We run SmartTap on reputable EU infrastructure and aim for it to be available around the clock, but we don't guarantee uninterrupted service.
• To the extent permitted by law, our total liability under these terms is capped at the fees you paid us in the 12 months before the claim.
• We're not liable for indirect losses (lost profits, lost reviews, lost custom).

Changes and governing law

• If we change these terms in a way that affects you materially, we'll email you at least 14 days before it takes effect.
• These terms are governed by the laws of the Republic of Ireland, and the Irish courts have jurisdiction.