Data Deletion Request

How to request deletion

Send an email to support@smarttap.ie with the subject line "Data deletion request", including:

• Your name
• The business you are connected to, if applicable (for example, the restaurant whose page or tag you used)
• The email address, phone number or account you would like removed

We will confirm receipt within 7 days and complete the deletion within 30 days, as required by the General Data Protection Regulation (GDPR).

We may ask you to confirm your identity before proceeding. This is to make sure we are not deleting someone else's data at your request.

What data we may hold

Depending on how you have interacted with SmartTap, we may hold:

If you are a customer of a business using SmartTap:

• Loyalty programme records, such as visits, stamps collected and rewards issued
• Contact details you provided when joining a loyalty programme, such as name, email address or phone number
• Records of messages you sent to a business through a connected social media account, and the replies sent to you

If you are a business using SmartTap:

• Your account details and business information, such as name, opening hours and menu content
• Reviews retrieved from your Google Business Profile and the replies generated or published
• Records of access you granted to third-party platforms, such as Google or Meta

Deletion when an account is closed

If a business closes its SmartTap account, we retain its data for 90 days to allow for reactivation and to settle any outstanding billing, after which it is deleted.

Where we are required by law to retain certain records — for example, invoices and accounting records under Irish tax law — we retain only those records, for only as long as required.

Backups

Deleted data may persist in encrypted backups for a short period after deletion. These backups are overwritten on a rolling basis and are not used for any operational purpose.

Complaints

If you are not satisfied with how we handle your request, you may contact us at support@smarttap.ie, or lodge a complaint with the Irish Data Protection Commission at dataprotection.ie.

Contact

Henrique Pasquetto, trading as Capivarex
Email: support@smarttap.ie
Address: 46 Leinster Road, Rathmines, Dublin D06 R6K1, Ireland